Starlogix Terms of Service

1. Agreement. These Terms are an agreement between 4milelabs LTD, a Colorado corporation doing business as Starlogix ("we," "us"), and the business that signs up ("Customer," "you"). By creating an account, accepting an order or using Starlogix, you agree to these Terms. If you accept on behalf of a company, you confirm you're authorized to bind it. Starlogix is for business use only.

2. The service. Starlogix provides scheduling, dispatch, time clock, payroll calculation, invoicing and related tools, delivered online ("Service"). We may improve or change features; we won't materially reduce the core functions of your plan during a paid term without notice. Features marked beta or "coming soon" are provided as is.

3. Accounts and users. You're responsible for your users, their login credentials and their activity. Seats are priced by role: office seats (admin, dispatcher) and crew seats. You may not share a seat between people or give staff permissions to a customer portal user.

4. Fees and billing. Fees are as shown in your order or on the call quote. Monthly plans are billed in advance by card on file through Stripe. Added seats bill prorated right away; removed seats drop at the next billing cycle. Fees exclude taxes, which you pay where they apply. We may change non-founding prices with 30 days' written notice, effective at your next billing cycle.

5. Setup fee. The one-time setup fee is billed at signing. It is refundable in full if you cancel before your first onboarding session, and non-refundable after that session starts.

6. Founding price lock. If your order says you're a founding customer, your per-seat rates are locked for 24 months from go-live, including seats added later, as long as your account stays active and isn't more than 60 days past due.

7. Term and cancellation. Monthly plans renew each month until cancelled. You can cancel anytime in the app or by emailing us; cancellation takes effect at the end of the paid month, with no cancellation fee and no partial-month refunds. Annual plans are prepaid for 12 months, renew yearly unless cancelled before renewal, and are refundable pro rata only within the first 30 days.

8. Late payment. If a payment fails, we'll retry it and notify you. If it's still unpaid after 14 days, we may make your account read-only until it's paid. If it remains unpaid after 60 days, we may close the account.

9. Your data. You own the data you and your users enter ("Customer Data"). You give us permission to host, process and display it only to provide, secure and support the Service. We handle it as described in our Privacy Policy and don't sell it. You can export Customer Data anytime and for 30 days after your account ends; after that we delete it, except copies we must keep by law or that remain in backups for a limited time. We may use de-identified, aggregated usage data to improve Starlogix.

10. Your responsibilities. You're responsible for the accuracy of what you enter, including addresses, rates, hours and pay rates, and for checking payroll and invoice totals before you use them. Starlogix calculates; it doesn't give tax, payroll, legal or employment advice. You'll get any consents needed to message your customers and crews, and you'll follow the laws that apply to you, including wage-and-hour and messaging laws.

11. Acceptable use. Don't use the Service to break the law, send spam, infringe others' rights, interfere with the Service or its security, or copy or reverse engineer it.

12. Third-party services. The Service relies on providers such as mapping, weather, payments and messaging. Their availability and accuracy aren't guaranteed, and route times, distances and forecasts are estimates.

13. Support and availability. We provide support by email and phone during business hours and aim to keep the Service available, but we don't guarantee it will be uninterrupted or error-free unless your order includes a written service-level agreement.

14. Disclaimer. Except as stated in these Terms, the Service is provided "as is" and "as available," and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement to the extent the law allows.

15. Limitation of liability. To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or revenue. Each party's total liability under these Terms is limited to the fees you paid in the 12 months before the claim. These limits don't apply to your payment obligations or to either party's fraud or willful misconduct.

16. Indemnity. You'll defend and indemnify us against third-party claims arising from your Customer Data or your breach of sections 10 or 11.

17. Suspension. We may suspend access if it's needed to prevent harm to the Service or others, or for a serious breach of these Terms, and will tell you promptly and restore access once the issue is fixed.

18. Changes to these Terms. We'll post updates with a new effective date and give customers 30 days' notice of material changes. Continued use after that means you accept them.

19. General. These Terms are governed by Colorado law. Disputes go to the state or federal courts in Denver, Colorado. If any part is unenforceable, the rest stays in effect. These Terms, your order and the Privacy Policy are the whole agreement on this subject. Neither party is liable for delays caused by events beyond its reasonable control.

20. Contact. 4milelabs LTD, 201 Columbine St Ste 150, Denver, CO 80206 · 610-733-8771 · legal@starlogix.ai